Legal and Account Security Questions
We collect your full name, date of birth, email, phone number and registered address for identity verification. Payment method details (bank or e-wallet account) are encrypted and linked to your verified identity. We do not share this data with third parties outside our payment and compliance operations.
You may update your email and phone number directly in account settings. Changes to your registered name or address must be submitted via email support with valid identification documents, as these affect payout eligibility. Payment methods can be added or removed in your wallet settings at any time.
We retain inactive account records for as long as required by local regulation, typically three to five years, to support dispute resolution and fraud prevention. You may request deletion of your data by emailing our support team; outstanding balances must be withdrawn before account closure is processed.
Use the password reset link on the login page; we'll send a reset email to your registered address. If you no longer have access to that email, contact our support team with proof of identity (a copy of your ID) and we'll help you regain access within 24 hours.
Yes. Deposits are processed directly through each provider's secure payment gateway and verified against your registered identity. Your payment credentials are encrypted in our system; bos138 slot never stores your e-wallet or bank login details. Disputes are handled with the payment provider and our support team.
Contact our support team immediately via live chat or email with the transaction details and account activity in question. We'll freeze your account pending investigation and work with our payment processors to reverse unauthorized transfers. Check your login history in account settings and update your password as a precaution.
We operate where local law permits and follow standard practices for account verification, data protection and dispute resolution. Our legal framework depends on local law for the region from which you access your account. If you have concerns about regulation or compliance, our support team can direct you to the relevant information.
